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Terms of Use

1. General provisions

1.1.The terms of use of the;www.piearsta.lv (hereinafter referred to as the Website,) as well as the related document Privacy Policy, are binding upon every natural person, user of the Website, who uses the services offered on the Website, hereinafter referred to as the User, regardless of whether he or she has registered a user account on the Website.

1.2.The Website belongs to SIA Blue Bridge Technologies, reg. No. 40003932716, registered office and actual address: Raunas iela 41C, Riga, LV-1084, phone: +371 67615159, e-mail address: palidziba@piearsta.lv, hereinafter referred to as the Website Owner.

1.3. The Website Owner is entitled to change the terms of use of the Website at any time, at its own discretion and without a prior notice. Any changes to the terms of use of the Website are in force from the moment when they are published on the Website.

 

2. Consent to the terms of use of the Website

2.1.The User can use the Website, register a User account on it, and/or use the services offered on it which are provided by a legal entity or a natural person who is registered on the Website for the provision of services, hereinafter referred to as the Service Provider, only if he or she has acquainted himself or herself with the terms of use of the Website and the Privacy Policy and fully, unconditionally agrees to them. Each user is responsible foracquainting himself or herself with the terms of use of the Website and the Privacy Policy inthe current version thereof.

2.2. The user can confirm his or her consent to the terms of use of the Website:

2.2.1.by actually using the Website. In this case, it is considered that the user has acquainted himself or herself with the terms of use of the Website and agrees to them;;

2.2.2.by clicking on the “I agree” option when the User account is registered on the Website. .

2.3. The User is not entitled to use the Website and/or the services offered on it, if::

2.3.1. the respective User has not reached the age of 18; ;

2.3.2.the User does not agree to the terms of use of the Website.

 

3. Procedure for using the Website

3.1. The User is entitled to use the Website and the services offered on it only in accordance with the terms of use thereof and intended purposes.

3.2.The User will not perform any actions that delay (may delay) or interfere (may interfere) with the use of the Website and/or the services offered on it (including servers and networks related to the services).

3.3.The following information is requested from the User, which is necessary to register the User for the use of the services, to ensure the performance of the services or to maintain/register the User account: name, surname, personal identification number, date of birth, phone, e-mail. The User confirms that any information he or she provides will always be true, accurate and up-to-date and will be provided completely voluntarily.

The mentioned information is requested from the User to ensure high-quality medical services safe for patients and clear identification of patients throughout the treatment process in accordance with the Cabinet Regulation No. 60 “Rules on mandatory requirements to medical institutions and their structural units”.

3.4.The Website Owner is not responsible for the user's obligations with the Service Providers.

3.5.The User is fully responsible for any information he or she places on the Website and/or sends to the Website Owner or the Service Provider (including, but not limited to: his or her personal data), and also assumes full responsibility for the consequences (including legal consequences) resulting from placing or sending such information.

3.6. The User is responsible for ensuring the confidentiality of passwords associated with the User account on the Website. The User is solely responsible for all actions performed via the User account. If the User becomes aware of any unauthorized use of the password or account, the Website Owner must be notified immediately.

3.7.The User account may be deactivated and the User may be denied access to the Website. The Website Owner can deactivate access to the User account at its own discretion and without a prior notice (including, but not limited to: also in cases specified in Clause 4.5 of these terms). In connection with the mentioned, the User will not request compensation for losses and will not make any demands or claims against the Website Owner.

3.8.The User agrees that the content and/or procedure of providing the services provided on the Website, as well as the content of the Website may change without a prior notice. In connection with the mentioned, the user will not make any claims or demands. The User is responsible for regular following the descriptions of all services and changes therein.

3.9. The User agrees that the Website Owner, at its own discretion and without a prior notice, may temporarily or completely cease the provision of the services offered on the Website or any part of the services to the specific user or all users, as well as temporarily or completely cease the maintenance of the Website or any part thereof (the mentioned includes closing the Website). In connection with the mentioned, the user will not make any claims or demands..

3.10. The user is entitled to cease using the Website and the services offered on it at any time.

3.11.The User is prohibited from using the information included on the Website for commercial purposes..

3.12.The User is entitled to access the Website and/or any service offered on it only via the interface provided for by the Website Owner.

 

4. Provision and use of the services

4.1.A description of the offered services is available on the Website. The User is obliged to acquaint himself or herself with the description of the services before making an application for the respective service.

4.2.The Website has the following use restrictions:

4.2.1.The User is prohibited from making appointments with several specialists at the same time (appointment times may not overlap);

4.2.2.Each natural person can create as many applications for visits to doctors as he or sheactually plans to make.

4.3.In case of violation of the set use restrictions, the User may be denied the possibility to create new appointments.

4.4.The Website Owner is entitled to close the User account and deny the access to the services in the following cases:

4.4.1. Use of prohibited information (non-existent personal data or personal data of another natural person) has been detected;

4.4.2. Significant violations of use restrictions have been detected;

4.4.3.Complaints about the User have been received from the Service Providers (for example, in respect of regular non-attendance of the made appointments);

4.4.4. Misuse of the Website by the User. Intentional or unintentional activities interfering with the operation of the Website are considered misuse.

4.5.The Website Owner is not responsible for demands or claims of the Service Providers, which have been made due to any activities of the User, nor does it resolve any conflicts arising between the Service Provider and the User.

4.6.The Website Owner stores the data on the appointments made by the User no longer than is necessary for the fulfilment of the data processing purposes – the data on each made appointment are stored until the moment of the respective event.

 

5. Payment for the services and refund of the payment

5.1.When making an appointment with the Service Providers and/or using remote consultations from the Service Providers by using the Website, the User makes a full or partial prepayment before receiving the services.

5.2. Payments for the services can be made with a bank card in online mode or by using online banking services.

5.3. The Website Owner prepares and places in the User profile an invoice containing all necessary information to make a payment.

5.4. The Website Owner collects information about transferred funds once a day.

5.5. In case where the payment is not received on the Website Owner's account (within two hours, if the payment was made with a bank card online, or within one day, if the payment was made by bank transfer), the appointment with the service provider is cancelled and the customer receives a corresponding notification to the e-mail specified by him or her.

5.6. The Website Owner creates an invoice with all necessary payment information for the payment to be made by the User.

5.7. In case where the User has made a payment for consultations, but later cancels the appointment, the User receives a full or partial refund of the paid amount in accordance with the following procedure and in the following amount. For face-to-face consultations:

5.7.1.if the User cancels the appointment at least 14 days before the time of receipt of the service, the User is refunded 100% of the paid amount;

5.7.2. if the User cancels the appointment less than 14 days before the time of receipt of the service, but at least 24 hours before the time of provision of the service, the User is refunded 50% of the paid amount;

5.7.3.if the User cancels the appointment less than 24 hours before the time of receipt of the service, the User is refunded 25% of the paid amount.

5.7.4. The following refund procedure is for remote consultations:

5.7.5. if the User cancels the registration at least 24 hours before the time of provision of the service, the User is refunded 100% of the paid amount;

5.7.6.if the User cancels the registration less than 24 hours before the time of provision of the service, the paid amount is not refunded to the User.

5.8. In case where the User has not received the remote consultation or is not satisfied with the quality of the received consultation, he or she submits a claim in writing to the Website Owner not later than 10 days from the day of receipt of the remote consultation or the day when the User was to receive the remote consultation according to the appointment.

5.9.The Website Owner examines the received claims within 10 days from the day of receipt hereof.

5.10.In cases where the service has not been provided at all due to the fault of the Service Provider or, upon examination of the User's claim in respect of receipt of inappropriate services, it has been recognized as justified, 100% of the paid amount is refunded to the User.

5.11. In case where the User would like to cancel the appointment with the Service Provider, he or she completes the appointment cancellation form, specifying the bank account number to which the funds will be transferred, in accordance with these terms.

5.12. The Website Owner transfers the paid funds to the User within 14 days after submission of the appointment cancellation form, in accordance with the provisions of Clause 5.7 of these terms.

 

6. Right of withdrawal

6.1. The User may use the right of withdrawal in accordance with the procedure and within the term provided for in the Law on the Protection of Consumer Rights and these Terms and, without providing any substantiation, withdraw from the agreement with the Service Provider.

6.2.Before the expiry of the right of withdrawal, the User informs the Website Owner of the decision to withdraw from the agreement with the Service Provider by submitting a withdrawal form or a notice of use of the right of withdrawal to it. The term has been met if the User sends the withdrawal form or a notice of use of the right of withdrawal to the Website Owner before the expiry of the right of withdrawal.

6.3. Sending a withdrawal form or a notice of use of the right of withdrawal on time terminates the agreement and releases the User from any contractual obligations arising from the distance agreement.

6.4. The User can send the notice of withdrawal by post or submit it in person to the Website Owner or a form on the Website Owner's website can be used.

6.5.The right of withdrawal has been used if the notice of withdrawal has been sent or submitted within the term for using the right of withdrawal. The fact of using the right of withdrawal is proved, for example, by documents confirming the mailing or a confirmation of the Website Owner’s representative of the receipt of the notice of withdrawal.

6.6. The User is obliged to prove the fact of using the right of withdrawal (sending or submission of the notice of withdrawal on time).

 

7. Copyright and privacy

7.1. All rights (including ownership, copyright) to the Website belong to the Website Owner. The User is aware that infringement of the mentioned rights is punishable in accordance with the law.

7.2. A description of the use of data of the Website Users is available in the document “Privacy Policy” related to the Terms of Use.

7.3. The controller of processing of personal data and personal identification numbers of the Users is the Website Owner – SIA Blue Bridge Technologies.

7.4. The purpose of processing of personal data and personal identification numbers of the Users is to provide the User with information about the services provided by the Service Provider and to provide the possibility to apply for the Service Provider's services, which the Service Provider has chosen to make available on the Website, as well as to provide the services provided by the Website, to respond to comments or questions of the Users, diagnose problems of technical nature.

7.5. The scope of processing of personal data and personal identification numbers of the Users is: name, surname, date of birth, phone, e-mail, information in notes.

7.6.The Website Owner respects the right of the Users to the lawfulness of processing of personal data in accordance with the applicable legal enactments – the laws of the Republic of Latvia, the Law on the Processing of Personal Data and the Regulation 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons in relation to personal data processing and free circulation of such data, hereinafter referred to as the Regulation, and other legal enactments.

 

8. Jurisdiction

8.1.The relations between the Users of the Website and the Website Owner (including all demands and claims related to these terms, resulting from them, related to violation, application, interpretation, validity thereof, etc.) are resolved in accordance with the legalenactments of the Republic of Latvia..