How it works

How do I register? Registration steps
 
1. Press the button in the upper part of the page. “register”.
2. Complete the registration form (all fields are mandatory). [Feel safe! We have taken care of data security! All data are requested for justified reasons and are required by medical institutions to identify patients or limit inappropriate use of the portal.]
3. To complete the registration process, a message with an activation link, which you must press, will be sent to your e-mail address. This is necessary to verify that the specified e-mail address exists. [ [If you do not receive an e-mail message to the specified e-mail address, please check the “Junk mail” or “Spam” section of the e-mail. (jeb “Junk mail” vai “Spam”).]
4. After authorization on our portal, you can add and edit information about yourself in the “My profile” section. [Šī This information will be used to identify patients at the medical institution. The quality of the service provided on the Piearsta.lv portal depends on the accuracy of the information provided by you.]
Remember the password you have chosen. From now on, every time you want to use the Piearsta.lv portal, you will have to log in to the system using your e-mail address and the specified password.
 
 
How do I find a doctor?
 
Portāls The Piearsta.lv portal offers the following options for searching for a doctor:
 
1.In the simplified search field on the home page, you need to enter the doctor’s last name or specialty and press the “Search for a doctor” button;
2. In the "Catalogue of doctors", laukā "Find your doctor" field, press "Advanced search" un and enter the search parameters in the detailed search form. You can enter two or more search parameters and press the "Search for a doctor" button;:
  • city/town – we recommend choosing the city or town you are located in, it will narrow the search range and speed up the search process.
  • iestāde – institution – if you know a specific medical institution you want to visit, please find the institution you are searching for from the list or enter the name of the institution in the corresponding field. Institutions are listed in alphabetical order in the list. .
  • specialty – mark the specialty you are searching for in the corresponding field, entering the name of the specialty or choosing the one you are searching for from the offered list.
  • service – mark the service you are searching for in the corresponding field, entering the name of the service or choosing the one you are searching for from the offered list..
  • insurer – if you have a health insurance policy and you would like to visit an institution/doctor, using your policy, choose the respective insurer in the corresponding field.
  • show only with work schedule – by checking this parameter, a list of only those doctors who have already configured their work schedule will be shown to you in search results, which allows you to make an appointment for a consultation. Thus, the search process will be narrowed and accelerated, not taking into account doctors who are just starting the cooperation with our portal and who only have a calling card with description information, but do not have a work schedule.

3. In the " “Find an institution”" In the simplified search field “Find an institution” " you need to enter the name of the institution or the specialty of the doctor you are searching for and press the " Search for an institution " button. The system will offer a list of institutions according to specific criteria. You can find your doctor by choosing a specific institution from this list.;

4. In the "Catalogue of institutions", laukā " Find an institution" you need to press "Advanced search" and enter the search parameters in the detailed search form. You can enter two or more search parameters and press the "“Search for an institution” "button :

  • city/town – we recommend choosing the city or town you are located in, it will narrow the search range and speed up the search process.
  • specialty – mark the specialty you are searching for in the corresponding field, entering the name of the specialty or choosing the one you are searching for from the offered list.
  • service – mark the service you are searching for in the corresponding field, entering the name of the service or choosing the one you are searching for from the offered list.
  • insurer – if you have a health insurance policy and you would like to visit an institution/doctor, using your policy, choose the respective insurer in the corresponding field.

 

How do I make an appointment with the chosen doctor?

Press on the chosen time in the work schedule of the chosen doctor. If you have already authorized on the portal, a separate window will open with registration information and additional questions you will have to answer before pressing the"“Make an appointment”" button;[Please pay special attention to the instructions in the yellow box, if any.]

If you have not authorized or are not a registered user, when you press on the chosen time, first of all, a window will open with an offer to authorize or register on the portal.[Only registered users can make an appointment with a doctor. All data during registration are requested for valid reasons and are required by medical institutions to identify patients or limit inappropriate use of the portal.].

 

Video instructions – How do I make an appointment?

**Turn on HD format when watching!

 
Can’t press on the appointment time of the chosen doctor?
 
Please note that the appointment times that cannot be pressed have already been taken.
Blue, green or dark grey times are free and available for making an appointment, while the light grey crossed-out times have already been taken.
 

How do I know if it is paid or state-paid time?

Before the work schedules, a filter for payment methods is offered on the right. Each doctor or institution determines the payment method and the appointment time for services by configuring the working time calendar. Working hours in the schedule differ by colour:

  • green the times intended for the doctor’s state-paid services.
  • blue the times intended for the services paid for either by the patient or by an insurance policy;;

It is possible to sort times in the work schedules, in the list of doctors or in the calendar of the chosen doctor by payment method, by ticking the desired payment method.

 

What documents must be brought to receive a state-paid service?

One of the mandatory conditions to receive a state-paid service is the documents, which must be with you during the provisions of the service::

  • a referral from a general practitioner or a specialist who has signed an agreement with the state;
  • a personal identity document.

 

Is it possible to make an appointment with a doctor for other persons?

Yes, the Piearsta.lv portal also provides a possibility for you to make an appointment for other persons from your registered profile, for example, your family members – grandmother, children.
To do this, in the "“Other persons” "section of your profile, you can register your family members by providing true information about them. In the appointment application form, in the question ““Are you or another person going to the appointment?”?” mark the answer ““Other person”” and choose a person from the list of your persons or enter the respective personal data, which will be automatically saved in the"Other persons "section in your profile.
 

Video instructions – How do I make an appointment with the doctor for my relatives?

**Turn on HD format when watching!

 
How do I cancel my appointment?
 
We recommend using this function if your plans have changed and you would like to cancel your appointment. [Cancelling an appointment frees up the time for another patient and allows the doctor to reschedule his/her work schedule. Therefore, please cancel your appointments no later than 48 hours before the scheduled time.] 
 
Steps to cancel an appointment:
  1. In the " My appointments " section of your profile, open a specific appointment you would like to cancel. 
  2. Press the "Delete the appointment " button in the opened window with the appointment information.
  3. A new window will open, asking you to enter your password, the reason for appointment cancellation. Complete the fields of the appointment cancellation form and press the " Cancel appointment " button.
  4. A new window will open, offering to make an appointment with this doctor at a different time or choose another doctor with a similar specialty.

 

Video instructions – How do I cancel my appointment?

*Turn on HD format when watching!

 

What does the "Awaiting confirmation " status of an appointment in the list of appointments mean?

This means that your application with the specified time was sent to the doctor, and the doctor manually confirms all appointments coming from our portal in his/her work schedule. When choosing this function, the doctor or the institution’s record rom employees are responsible for confirmation of appointments. The Piearsta.lv portal is not responsible if the appointment is not confirmed on time. The appointment confirmation time on our portal is 24 hours after the application has been sent. Until the appointment is confirmed and/or while the confirmation period is active, you will see the yellow warning "Waiting for confirmation " about the status of the appointment in the list of appointments and information about the confirmation term in the open appointment.

 

How do I know when 24 hours have passed since the appointment application was sent?

When opening an appointment with the " Awaiting confirmation " status, the appointment status informing area will change its colour from yellow to red, as well as the system will inform you that 24 hours have already passed.   

 

What do I do if 24 hours have passed and my appointment still is with the " Awaiting confirmation "?

If the appointment confirmation term has passed, and the appointment has not been confirmed, open the unconfirmed appointment and contact the doctor or the institution’s record room using the specified phone number according to the instructions in the red box.

 

My appointment is "Rejected"?

If you sent an appointment application, and in the "My appointments ",” section you see your appointment with the " Rejected " status, it means that the doctor has manually cancelled your appointment due to important reasons. In this case, we recommend you to make an appointment with this doctor at a different time or find a suitable time in another doctor’s schedule.

 

Can I add my appointment to Google Calendar?  

Yes, you can add your appointment to the Google Calendar of your account. Taking care of the ease of use of the portal, we have provided this function so that you do not forget about your appointment. To add an appointment to the Google Calendar, open a specific appointment in the " My appointments " section of your profile and press the " Add to my calendar " button

 
What do the symbols – an asterisk and a calendar – next to the doctor’s profile mean?
 
Star – by pressing this icon, you can specifically mark your doctors. The doctors you have marked with a star will be easier to find in your profile in the future in the “ My doctors ” section  This information will only be visible to you, not to your doctor and not to us, the administration of the portal! This is just for your convenience, so that you don’t have to search for a doctor in the search engine every time.
Calendar – by pressing this icon, the calendar for the entire month will open and you will be able to choose the date, on which you want to make an appointment, more conveniently..
 
 
How do I get answers to my other questions?
 
If you cannot find the answer to your question in this section, please contact the portal administration by e-mailing to  pieraksti@piearsta.lv.

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